Privacy Policy

Your privacy is the foundation of our trust at 99byInna. We treat your personal information with the same integrity and purity that define our products. This policy outlines how we collect, use, and safeguard your data when you visit our website, 99byinna.pk.

1. Our Commitment to Your Data

At 99byInna, we believe in clean data practices. We only collect information essential for fulfilling your orders, improving our service (especially for our priority mobile users), and communicating our passion for clean, organic skincare.

A. Personal Data Provided by You

This is data collected when you make a purchase, create an account, or engage with our customer care team.

• Identity & Contact Data: Name, billing address, shipping address (for fast delivery across Pakistan), email address (info@99byinna.pk), and phone number (0300-1510760).
• Financial & Transaction Data: Purchase history and payment details (handled securely by our third-party payment gateways; we do not store sensitive card information).

B. Usage and Technical Data

This data helps us ensure your mobile experience is flawless (supporting our high conversion rate).

• Device & Connection Data: IP address, browser type, operating system, and connection speed.
• Behavioral Data: Information on how you navigate the site, products viewed (e.g., our Organic Ubtan or Skin Brightening line), and device type (reflecting our mobile-first strategy).

2. How We Use Your Information

The primary purpose of data collection is to deliver our high-quality products and service to you.

• Order Processing: To process and ship your orders efficiently from our base in Lahore to your specified address across Pakistan.
• Customer Care: To address your support needs promptly via email (info@99byinna.pk) or phone (0300-1510760).
• Marketing Communication: To send you updates on new cruelty-free, clean beauty products and promotions, but only if you have consented to receive them.
• Service Enhancement: To analyze website performance and ensure our user interface (UI) and user experience (UX) remain optimized for mobile devices.

3. Disclosure of Your Personal Data

We do not sell your personal data. We only share it with trusted partners required to operate our e-commerce business:

• Fulfillment Partners: Shipping and logistics companies receive your name, address, and phone number to guarantee successful delivery.
• Payment Gateways: Secure third-party services that process your payments.
• Analytics Providers: Services like Google Analytics help us understand website performance metrics.

4. Data Security & Storage

We are committed to protecting your data. We implement appropriate technical and administrative measures to safeguard your personal information against accidental loss, unauthorized access, or misuse.

5. Your Rights and Choices

You have control over your data:

• Opt-Out: You may unsubscribe from our marketing emails at any time via the link provided in the email.
• Access/Correction: You can request access to or correction of the personal data we hold about you by contacting us using the details below.

6. Contact Information

We welcome your questions, feedback, and concerns regarding this Privacy Policy.

By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.